Exchange/Return Policy

Our Goal is to ensure that customers are completely satisfied with their purchases. If you are not satisfied with your purchase and would like to request an exchange or return, please note the following.

Trutone Electronics would be pleased to exchange or provide a refund on most merchandise (see below for exceptions) within a period of 30 days from the date you received the parcel. We require proof of purchase for all warranty merchandise (Trutone Electronics invoice)

  • A return will only be accepted on undamaged products with all original packaging, accessories and the original sales receipt. We will then exchange the product or issue a refund, provided that the merchandise is in the same condition as when purchased, a MINIMUM 15% re-stocking fee will apply. No exchanges or refund on defective merchandise 30 days after purchase date, however all products we sell have a manufacture warranty. No refund or exchange on products purchased for commercial use.
  • Return shipping costs are the responsibility of the customer. In the event item was offered free shipping, the original shipping charges and handling fees, for the returned item(s), will be deducted from the refund. If the item is refused and returned to Trutone Electronics any return freight costs will also be deducted from the refund.
  • For an exchange/refund please email us at sales@trutone.ca once we receive your email, we will generate a RMA number and send you the RMA form to be completed and sent back with the parcel.
  • Refunds paid by credit card/PayPal will be returned in the same method payment was received. Wire Transfer payments will be refunded in the form of company check. For exchanges with a difference in value, the balance will be charged or refunded in the same method original payment was received.
  • All merchandise must be returned in original purchase condition, with the original packing material, warranty, manuals and any other merchandise or accessories provided by the manufacturer. No exchange/refund will be processed if there is anything missing.
  • Shavers, Headphones, and Bluetooth headsets can not be returned or exchanged for hygiene reasons.
  • No returns or exchanges on returned/previously exchanged merchandise.
  • Trutone Electronics reserves the right to determine whether the product is defective or not. Products with physical damage will not be accepted for refund or exchange.
  • For DOA (dead on arrival) merchandise please see our online warranty Policy for more information.
  • While we strive for accuracy, Trutone Electronics reserves the right to make any type of changes at anytime, without prior notice; such as prices, descriptions, images, policies and so on. We are not responsible for any typing mistakes or errors. In the case of a discrepancy between store/online prices, Trutone Electronics will have the right in determining the corrected price.

Warranty Policy

  • All brand new merchandise has 14 days DOA (dead on arrival) Warranty. Any defective merchandise can only be exchanged, NO REFUNDS ON DEFECTIVE MERCHANDISE. If in any case your merchandise is not working properly, please notify us within fourteen (14) days by email only. Once we receive your email, we will process a RMA number and send you the RMA form to be completed and return to us with the parcel. Please confirm with us before sending anything back. We require proof of purchase for all warranty merchandise (Trutone Electronics invoice)
  • A waybill will be provided for the return of the parcel to Trutone Electronics.  Please note that if the product is found not be defective the customer will be responsible for the cost of shipping to and from Trutone Electronics.
  • For online purchased merchandise warranty please email us at sales@trutone.ca to request for an RMA number.
  • Trutone Electronics offers a 14 days DOA warranty on all new merchandise. With a one year manufacturer warranty (Depending on the manufacturer).
  • Trutone Electronics merchandise warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, wear and tear, etc.
  • Once Trutone Electronics technician/staff receives the parcels & confirms that the parcel is not working than an exchange will be processed. The process of an exchange will take 14-20 business days from the day Trutone Electronics receives the parcel.
  • To be eligible for warranty all merchandise must be returned in original purchase condition, with the original packing material, warranty, manuals and any other merchandise or accessories provided by the manufacturer. No exchange will be processed if there is anything missing.
  • Trutone Electronics reserves the right to substitute a comparable model at the current market value of the merchandise.
  • While we strive for accuracy, Trutone Electronics reserves the right to make any type of changes at anytime, without prior notice; such as prices, descriptions, images, policies and so on. We are not responsible for any typing mistakes or errors. In the case of a discrepancy between store/online prices, Trutone Electronics will have the right in determining the corrected price.

PRIVACY POLICY

This privacy notice discloses the privacy practices for (http://www.trutone.ca). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through Trutone Electronics Inc., how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data?
  • Are children allowed to use Trutone Electronics Inc.?
  • The security procedures in place to protect the misuse of your information.
  • What about links?
  • What information is required when I join a contest?
  • Terms and Conditions, Notices, and Revisions.

INFORMATION COLLECTION AND USE

Trutone Electronics Inc. is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collected information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

REGISTRATION

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Trutone Electronics Inc. services such as automated order status updates via e-mail.

ORDER

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

SHARING
We may employ third party companies to perform functions on our behalf. These functions include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

Canada Post

Purolator

4567 Dixie Rd

5995 Avebury Road

Mississauga, Ontario

Mississauga, Ontario

L4W 1S2

L5R 3T8

1-866-607-6301

1-888-744-7123

www.canadapost.com

www.purolator.com

Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

Customers may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via e-mail (sales@trutone.ca) or phone number given on our website:

  • See what data we have about you, if any.
  • Change/update any data we have about you.
  • Have us remove any data we have about you.
  • Express any concern you have about our use of your data.

CHILDREN

Trutone Electronics Inc. does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under the age of 18, you may only use Trutone Electronics Inc. in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Trutone Electronics Inc. is committed to protecting the welfare and privacy of children.

SECURITY

Trutone Electronics Inc. takes precautions to protect its customers’ information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

LINKS

This website contains links to other sites. Please be aware that Trutone Electronics Inc. is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

SURVEYS AND CONTESTS

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name, shipping address and email address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our website.

TERMS AND CONDITIONS, NOTICES, AND REVISIONS

If you choose to visit Trutone Electronics Inc., your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions, including limitations on damages, arbitration of disputes, and application of the law. If you have any concern about privacy at Trutone Electronics Inc., please contact us (sales@trutone.ca) and we’ll try to resolve it.

Our business changes constantly, and our Privacy Policy and the Terms and Conditions will change also. We will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected.

If you have opted out of receiving communications from Trutone Electronics Inc., you still be able to view news of policy changes at http://www.trutone.ca. Otherwise, you may e-mail us at (sales@trutone.ca) to ask about changes and updates.